HVAC Key Accounts Manager — Travel‑Ready Leader

ADP, Inc.; Fayetteville (AR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicles for business travel

$55 per diem for overnight travel

Hotel accommodations for overnight旅行

Job summary

ARMI, a family-owned provider of process and utility piping, HVAC, and related services, seeks a Key Accounts Manager - HVAC to lead major customer relationships in Fayetteville, AR. This full-time role focuses on growing account value and coordinating with operations to align service delivery with client needs.

You will own strategic account plans, manage CRM activity, and drive expansions, change orders, and long-term service agreements while traveling up to 60% and supporting pricing

Qualifications

• 3+ years of proven work experience in Industrial HVAC, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial HVAC Systems and applications.
• Experience with Procore – Project Management Software (preferred).
• Experience with Pipe Drive, preferred.
• OSHA 30, preferred.
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays and weekends as needed.
• Possess a valid driver’s license and clean driving record.
• Pre-employment drug screen and background check.

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

Skills

Account management

Relationship ownership

CRM tracking

Site visits

Tools

Procore

Pipedrive

Job description

ARMI, a family-owned provider of process and utility piping, HVAC, and related services, seeks a Key Accounts Manager - HVAC to lead major customer relationships in Fayetteville, AR. This full-time role focuses on growing account value and coordinating with operations to align service delivery with client needs.

You will own strategic account plans, manage CRM activity, and drive expansions, change orders, and long-term service agreements while traveling up to 60% and supporting pricing