Key Accounts Manager - HVAC

ADP, Inc.; Fayetteville (AR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicles for business travel

$55 per diem for overnight travel

Hotel accommodations for overnight旅行

Job summary

ARMI, a family-owned provider of process and utility piping, HVAC, and related services, seeks a Key Accounts Manager - HVAC to lead major customer relationships in Fayetteville, AR. This full-time role focuses on growing account value and coordinating with operations to align service delivery with client needs.

You will own strategic account plans, manage CRM activity, and drive expansions, change orders, and long-term service agreements while traveling up to 60% and supporting pricing

Qualifications

• 3+ years of proven work experience in Industrial HVAC, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial HVAC Systems and applications.
• Experience with Procore – Project Management Software (preferred).
• Experience with Pipe Drive, preferred.
• OSHA 30, preferred.
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays and weekends as needed.
• Possess a valid driver’s license and clean driving record.
• Pre-employment drug screen and background check.

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

Skills

Account management

Relationship ownership

CRM tracking

Site visits

Tools

Procore

Pipedrive

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Accounts Manager - HVAC

Full Time Management Fayetteville, AR, US

HVAC - Key Accounts Manager

Who We Are

Since 2003, our family-owned business has specialized in process and utility piping, expanding into multiple business units over the years. We now offer nationwide services in Process & Utility Piping, Process Equipment & Installation, Thermal Fluid,and IndustrialHVAC. As industry leaders, wemaintainelite standards by hiring top talent. ARMI is known for work safety, meeting deadlines, quality production, and staying within budget. We believe inreinvesting inour people and supporting the local community—because we succeed together.

Benefits of being a part of our team

• 100% Company-Paid Medical (High-Deductible) & Dental for team members
• Buy-Up Copay Medical Plan Option
• Vision, Life, Accident & Critical Illness Coverage
• Short & Long-Term Disability
• 401(k) with Company Match
• Paid Vacation & Holidays
• Milestone Anniversary Swag & Cash –because your loyalty deserves recognition.
• CompanyEventsthatcelebrate our teamwork and success.

How you will make an impact

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

What You Need to Succeed

• 3+ years of proven work experience in Industrial HVAC, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial HVAC Systems and applications.
• Experience with Procore – Project Management Software (preferred)
• Experience with Pipe Drive, preferred.
• OSHA 30, preferred
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays and weekends as needed.
• Possess a valid driver’s license and clean driving record.
• Pre-employment drug screen and background check

Make Your Move

We’reproud to be one of the fastest-growing, family-owned companies in America, with over 150 plus years of experience in the food, dairy, and beverage industry.We'vebeen recognized as a finalist for Arkansas Business of the Year in 2020, 2022, and 2024, andwe'rehonored by our awards for Diversity in the Workplace in 2022, 2023, 2024.Our commitment to sustainability has earned us the Mayor’s Environmental Stewardship Award, as well as recognition as Green and Sustainable Business of the Year.Most importantly, we value the trust and strong relationshipswe’vebuilt with our customers.We’reseeking individuals who share our passion, drive, and respect for thehard workbehind our success. Think you can make an impactatARMI? If so,we’dlove tomeetyou!

• Company vehicles available for business travel
• $55per diem provided for overnight business travel
• Hotel accommodations covered for overnight business travel

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, genetic information, status as a military veteran, or any other characteristic protected by applicable law.