Strategic Key Accounts Manager, Industrial Piping

ADP, Inc.; Fayetteville (AR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical & Dental coverage

Buy-Up medical plan

Vision/Life/Accident/Critical Illness

Short/Long-term disability

401(k) with company match

Paid vacation

Job summary

ARMI, a family-owned leader in process and utility piping, seeks a Key Accounts Manager in Fayetteville, AR. You will own relationships with key customer accounts, manage a growing portfolio, and lead site visits and executive reviews to align on objectives.

You will develop strategic account plans, pursue service opportunities, collaborate with Operations, monitor payment trends, support contract renewals, and ensure customer satisfaction from kickoff to closeout.

Qualifications

• 3+ years of proven work experience in Industrial piping, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial Piping Systems and applications.
• Experience with Procore – Project Management Software (preferred).
• Experience with Pipe Drive, preferred.
• OSHA 30, preferred.
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays and weekends as needed.
• Possess a valid driver’s license and clean driving record.
• Pre-employment drug screen and background check.

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

Skills

Account management

CRM usage

Travel readiness

Tools

Procore

Pipe Drive

Job description

ARMI, a family-owned leader in process and utility piping, seeks a Key Accounts Manager in Fayetteville, AR. You will own relationships with key customer accounts, manage a growing portfolio, and lead site visits and executive reviews to align on objectives.

You will develop strategic account plans, pursue service opportunities, collaborate with Operations, monitor payment trends, support contract renewals, and ensure customer satisfaction from kickoff to closeout.