HVAC Inside Sales Pro - Build Relationships & Sell Solutions

Controls Center Inc; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Johnstone Supply seeks an Inside Sales Representative to build strong customer relationships, process orders and promote HVAC/R parts. You will leverage product knowledge and strong communication to size and sell equipment while maintaining accurate records.

In this role you will respond quickly in a fast-paced environment, provide exceptional service, and help customers find the right solutions. A high school diploma or GED is required, with HVAC experience preferred.

Qualifications

• High School Diploma or GED required; related degree is a plus.
• 2 years of experience as a Sales and/or Service Associate in HVAC or similar industry preferred

Responsibilities

• Develop meaningful relationships with customers to encourage trust and loyalty
• Understand and demonstrate the product or service to the customer
• Determines customer replacement HVAC/R parts, according to inspection and/or verbal description
• Research and sources products for customers using computer, catalog, telephone, or any other resources to meet or exceed customer needs
• Enters sales order into computer system
• Balances cash drawers, creates credit invoices, processes pick/pack orders and will-call
• Processes customer returns and warranties
• Perform other job-related duties as assigned

Skills

Fast-paced environment

Customer service

Verbal communication

Written communication

Detail oriented

Time management

Inventory knowledge

HVAC knowledge

Research using web tools

Relationship building

Order entry

Education

High School Diploma or GED

Related degree preferred

Job description

Johnstone Supply seeks an Inside Sales Representative to build strong customer relationships, process orders and promote HVAC/R parts. You will leverage product knowledge and strong communication to size and sell equipment while maintaining accurate records.

In this role you will respond quickly in a fast-paced environment, provide exceptional service, and help customers find the right solutions. A high school diploma or GED is required, with HVAC experience preferred.