HVAC Parts & Solutions Specialist

Johnstone Supply; Cranford (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Johnstone Supply, a leading HVAC/R distributor, is seeking a Counter Sales Associate I to assist customers with product selection and orders in our store. You will use the POS system, manage quotes and returns, and help maintain an inviting showroom.

The role emphasizes customer service, product knowledge, and teamwork to meet sales targets while ensuring a positive shopping experience for contractors and homeowners alike.

Qualifications

• Customer service experience in wholesale/retail is required.
• Front-line sales experience preferred.
• Ability to understand HVAC/R products and advise customers.

Responsibilities

• Greet customers and handle multiple requests with professionalism.
• Assist customers in product selection and troubleshooting.
• Process quotes, orders, and returns accurately and promptly.
• Maintain showroom cleanliness and organization; stock shelves and displays.
• Coordinate with branches on product availability and transfers.

Skills

Customer service

Sales

Product knowledge

Education

High School Diploma or GED

Tools

POS system

Catalogs

Neuco

JXI

Job description

Johnstone Supply, a leading HVAC/R distributor, is seeking a Counter Sales Associate I to assist customers with product selection and orders in our store. You will use the POS system, manage quotes and returns, and help maintain an inviting showroom.

The role emphasizes customer service, product knowledge, and teamwork to meet sales targets while ensuring a positive shopping experience for contractors and homeowners alike.