HVAC Inside Sales & Customer Support Pro

Daikin Comfort; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Daikin Comfort in Los Angeles, CA is seeking a CSR/Inside Sales Representative to assist customers by understanding their needs, explaining HVAC products, and guiding them through the sales process.

You will handle face-to-face, phone, email and fax inquiries, process orders, provide product information, and coordinate with internal teams to ensure timely delivery and satisfaction. Prior HVAC experience is preferred.

Qualifications

• HVAC product knowledge is required.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Ability to manage high-volume customer traffic with professionalism.

Responsibilities

• Maintain accounts and assist with new product launches through outbound calls.
• Provide customer service via in-person, phone, and email.
• Process orders, purchase orders, payments, quotes and delivery dates accurately.
• Recommend alternatives based on cost or specifications.
• Coordinate shipments with manufacturing, sales, distribution, and vendors.
• Explain product terminology and benefits to customers to boost sales.
• Handle warranties and returns.
• Record sales activities and prepare reports.

Skills

HVAC product knowledge

MS Office (Outlook/Excel/Word)

Customer service excellence

Communication skills

Phone & email etiquette

High-volume handling

Attention to detail

Team collaboration

Procedures & policies adherence

Education

High School diploma or GED

Tools

Database applications

Job description

Daikin Comfort in Los Angeles, CA is seeking a CSR/Inside Sales Representative to assist customers by understanding their needs, explaining HVAC products, and guiding them through the sales process.

You will handle face-to-face, phone, email and fax inquiries, process orders, provide product information, and coordinate with internal teams to ensure timely delivery and satisfaction. Prior HVAC experience is preferred.