HVAC Inside Sales Specialist

Daikin Comfort; Village of Suffern (NY); On-site; USD 60,174,000 - 74,501,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle customer needs via face-to-face, phone, email or fax, ensuring a smooth and quick sales process in line with company policies.

You will contribute to order processing, quotes, and delivery coordination while providing accurate product information and expanding HVAC knowledge to support dealer relationships. This role emphasizes customer service and teamwork with management.

Qualifications

• High School diploma or GED required; some college preferred.
• 1–3 years of progressive sales experience.
• Knowledge of HVAC products is preferred.
• General MS Office and database proficiency expected.

Responsibilities

• Assist customers via in-person, phone, and email to identify needs.
• Process orders, purchase orders, quotes and delivery dates with accurate information.
• Provide product and technical information to drive sales and customer satisfaction.
• Educate customers about HVAC products, features and benefits.
• Maintain records and prepare reports on sales activities.

Skills

Customer service

Communication

Time management

Sales experience

HVAC knowledge

Microsoft Office

Phone etiquette

Relationship management

Education

High School diploma or GED

Some college preferred

Tools

Microsoft Office

Database applications

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle customer needs via face-to-face, phone, email or fax, ensuring a smooth and quick sales process in line with company policies.

You will contribute to order processing, quotes, and delivery coordination while providing accurate product information and expanding HVAC knowledge to support dealer relationships. This role emphasizes customer service and teamwork with management.