HVAC Inside Sales & Customer Solutions Pro

DAIKIN COMFORT TECHNOLOGIES DIST INC; Allentown (Lehigh County); On-site; USD 35,000 - 52,000; Full time

Job summary

Ultipro in Allentown seeks a CSR/Inside Sales Representative to support both prospective and existing customers with HVAC products. You will understand customer needs, answer questions, create solutions, and ensure a smooth, fast sales process across face-to-face, phone, and email interactions.

Primary duties include order processing, quotes, and delivery coordination, plus educating customers on product terminology and benefits to improve sales and service quality.

Qualifications

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) and database applications.
• Excellent customer service and relationship management.
• Ability to handle high-volume customer traffic with professionalism.

Responsibilities

• Sell products and services to prospective and existing customers.
• Handle orders, purchase orders, quotes and delivery dates with accuracy.
• Provide product information, support inquiries and problem resolution.
• Coordinate shipments with manufacturing, sales, and vendors.
• Educate customers on product terminology, features and benefits.
• Maintain records and prepare reports on sales activities.
• Expand HVAC product knowledge and stay current with industry trends.

Skills

HVAC knowledge

MS Office

Customer service

Communication

Order entry

Multi-tasking

Attention to detail

Relationship management

Education

High School diploma or GED

Some college preferred

Job description

Ultipro in Allentown seeks a CSR/Inside Sales Representative to support both prospective and existing customers with HVAC products. You will understand customer needs, answer questions, create solutions, and ensure a smooth, fast sales process across face-to-face, phone, and email interactions.

Primary duties include order processing, quotes, and delivery coordination, plus educating customers on product terminology and benefits to improve sales and service quality.