HVAC Inside Sales & Customer Solutions Rep

Ultipro; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Ultipro in Los Angeles is seeking an CSR/Inside Sales Representative to support customers face-to-face, by phone, or email. You will handle inquiries, process orders and assist with warranties and returns, driving a smooth sales process and deepening dealer relationships.

The role requires 3–6 years of progressive sales experience, 3+ years in HVAC, and a high school diploma or GED. Expect a dynamic, customer-focused environment with collaborative teamwork.

Qualifications

• High School diploma or GED; some college preferred.
• HVAC knowledge and related product familiarity.
• Experience delivering high-quality customer service and sales support.

Responsibilities

• Maintain accounts and support sales growth through outbound communications.
• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, purchase orders, quotes and delivery dates accurately.
• Recommend alternatives based on cost, availability or specs.
• Coordinate shipments with manufacturing, sales and vendors to ensure on-time delivery.
• Generate new and repeat sales by sharing product/technical information.
• Educate customers on product terminology, features and benefits.
• Handle warranties and returns; resolve issues with branches.

Skills

HVAC knowledge

MS Office

Customer service

Verbal communication

Written communication

Time management

Organization

Education

High School diploma

GED equivalent

Some college courses

Tools

Database applications

Job description

Ultipro in Los Angeles is seeking an CSR/Inside Sales Representative to support customers face-to-face, by phone, or email. You will handle inquiries, process orders and assist with warranties and returns, driving a smooth sales process and deepening dealer relationships.

The role requires 3–6 years of progressive sales experience, 3+ years in HVAC, and a high school diploma or GED. Expect a dynamic, customer-focused environment with collaborative teamwork.