HVAC Inside Sales & Customer Care Specialist

Ultipro; Randolph (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Ultipro is seeking a CSR/Inside Sales Representative to support customers by answering questions, processing orders, and offering practical solutions across face-to-face, phone, and email channels. You will maintain dealer relationships, provide product knowledge on HVAC equipment, manage quotes and deliveries, and collaborate with the Branch Manager to resolve issues.

Applicants typically have 1–3 years of sales experience, a high school diploma, and proficiency with Microsoft Office; HVAC

Qualifications

• HVAC knowledge or familiarity preferred.
• High School diploma or GED; some college preferred.

Responsibilities

• Maintain accounts and drive new business through outbound calls and product launches.
• Provide excellent customer service via face to face, phone, and email.
• Process orders, purchase orders, payments, quotes, and delivery dates with accuracy.
• Recommend alternate products based on cost, availability or specs.
• Coordinate shipments with manufacturing, sales, distribution, and vendors.

Skills

Customer service

Communication

Time management

Microsoft Office

Relationship management

Multitasking

Verbal communication

Education

High School diploma or GED

Tools

Outlook

Excel

Word

Database applications

Job description

Ultipro is seeking a CSR/Inside Sales Representative to support customers by answering questions, processing orders, and offering practical solutions across face-to-face, phone, and email channels. You will maintain dealer relationships, provide product knowledge on HVAC equipment, manage quotes and deliveries, and collaborate with the Branch Manager to resolve issues.

Applicants typically have 1–3 years of sales experience, a high school diploma, and proficiency with Microsoft Office; HVAC