HVAC Inside Sales: Customer Solutions Pro

Ultipro; Hyannis (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Ultipro CSR/Inside Sales Representative handles customer needs face-to-face, by phone, or via email, delivering solutions and speeding the sales process. The role collaborates with the Branch Manager to drive territory coverage and maintain dealer relationships.

Responsibilities include order processing, quotes, shipments coordination, product education, and ongoing sales generation. 1–3 years of sales experience and a high school diploma are preferred; HVAC knowledge is a plus.

Qualifications

• HVAC knowledge is preferred.
• MS Office skills (Outlook, Excel, Word) and basic database apps.
• Excellent customer service and relationship management.
• Positive, professional attitude; handles difficult customers.

Responsibilities

• Maintain accounts via outbound calls and communicate new products.
• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, purchase orders, payments, quotes, and delivery dates.
• Recommend alternate products based on cost or specs.
• Coordinate shipments with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing product and technical information.
• Educate customers about product terminology, features and benefits.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with Branch Manager to resolve problems and improve satisfaction.
• Periodically reach out to customers to determine satisfaction.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay updated with industry trends.

Skills

HVAC knowledge

Microsoft Office

Customer service

Verbal communication

Written communication

Time management

Attention to detail

Relationship management

Problem solving

Education

High school diploma or GED

Tools

Database applications

Job description

Ultipro CSR/Inside Sales Representative handles customer needs face-to-face, by phone, or via email, delivering solutions and speeding the sales process. The role collaborates with the Branch Manager to drive territory coverage and maintain dealer relationships.

Responsibilities include order processing, quotes, shipments coordination, product education, and ongoing sales generation. 1–3 years of sales experience and a high school diploma are preferred; HVAC knowledge is a plus.