HVAC Inside Sales Pro: Counter & Customer Solutions

Ultipro; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Ultipro is seeking a CSR/Inside Sales Representative in Louisville, KY to support customers face to face, by phone, and via email. You will process orders, provide product information, coordinate shipments, and help grow the customer base with proactive outreach and product knowledge.

The role requires 1–3 years of progressive sales experience and a High School diploma or GED. Equal emphasis on customer service and accurate administrative tasks is essential for successful performance.

Qualifications

• Knowledge of HVAC equipment/products preferred.
• General Microsoft Office skills (Outlook, Excel, Word) and database applications.
• Effective and high-quality Customer Service/Relationship management via walk-ins, phone, and email.

Responsibilities

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information to guarantee correct items are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.

Skills

HVAC knowledge

Microsoft Office

Customer service

Communication

Time management

Attention to detail

Relationship management

Education

High School diploma or GED

Tools

Database applications

Job description

Ultipro is seeking a CSR/Inside Sales Representative in Louisville, KY to support customers face to face, by phone, and via email. You will process orders, provide product information, coordinate shipments, and help grow the customer base with proactive outreach and product knowledge.

The role requires 1–3 years of progressive sales experience and a High School diploma or GED. Equal emphasis on customer service and accurate administrative tasks is essential for successful performance.