HVAC Inside Sales Specialist - Counter & Customer Relations

DCT; Frankford (DE); On-site; USD 40,000 - 65,000; Full time

Job summary

DCT is seeking an Inside Sales/CSR to sell HVAC products and services to prospective and established customers. The role involves face-to-face, phone, and email interactions to identify needs, answer questions, and create timely solutions while following company policies.

The position emphasizes outbound calling for new product launches and discounts, accurate order processing, and maintaining dealer relationships to drive territory coverage. 1–3 years of progressive sales experience is expected.

Qualifications

• Knowledge of HVAC equipment/products preferred.
• General Microsoft Office skills and working knowledge of database applications.
• Excellent customer service and relationship management via walk-ins, phone, and email.
• Strong verbal and written communication with the ability to explain technical information clearly.
• Ability to handle high-volume customer traffic and multi-task effectively.

Responsibilities

• Help deliver sales by maintaining accounts and communicating new products, launches, and discounts via outbound calls.
• Provide excellent customer service face-to-face, by phone, and via email.
• Process orders, purchase orders, payments, quotes, and delivery dates with accuracy.
• Recommend alternate products based on cost, availability, or specifications.
• Coordinate shipments and confirm scheduled dates with manufacturing, sales, and vendors.
• Generate new and repeat sales by providing product and technical information promptly.
• Educate customers about product terminology, features and benefits to improve sales.
• Assist customers with warranties and returns.
• Collaborate with Branch Manager to resolve issues and ensure policy adherence.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with industry trends.

Skills

HVAC knowledge

Customer service

Communication skills

Time management

Sales experience

Education

High School diploma or GED

Tools

Outlook

Excel

Word

Database apps

Job description

DCT is seeking an Inside Sales/CSR to sell HVAC products and services to prospective and established customers. The role involves face-to-face, phone, and email interactions to identify needs, answer questions, and create timely solutions while following company policies.

The position emphasizes outbound calling for new product launches and discounts, accurate order processing, and maintaining dealer relationships to drive territory coverage. 1–3 years of progressive sales experience is expected.