HVAC Inside Sales & Customer Care Specialist

DAIKIN COMFORT TECHNOLOGIES DIST INC; Columbia Township (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Daikin Comfort Technologies Distribution, Inc. in Columbia, MO is seeking a professional HVAC CSR/Inside Sales specialist to support our branch operations.

The role involves selling products and services to prospective and established customers, handling inquiries in person, by phone, or via email, and collaborating with the Branch/Regional Manager to expand territory coverage and maintain dealer relationships.

Qualifications

• High School diploma or GED; some college preferred.
• 3–6 years of progressive sales & customer service experience.
• 3+ years in the HVAC industry.

Responsibilities

• Sell HVAC products and services to customers via phone, face-to-face, and email.
• Process orders, purchase orders, quotes and delivery dates accurately.
• Provide product and technical information to customers in a timely manner.
• Educate customers about product features and benefits to improve sales and satisfaction.
• Coordinate with branches and vendors to ensure timely shipments and problem resolution.

Skills

Customer service

Communication skills

Phone etiquette

Email correspondence

Time management

Organization

Relationship management

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Database applications

Job description

Daikin Comfort Technologies Distribution, Inc. in Columbia, MO is seeking a professional HVAC CSR/Inside Sales specialist to support our branch operations.

The role involves selling products and services to prospective and established customers, handling inquiries in person, by phone, or via email, and collaborating with the Branch/Regional Manager to expand territory coverage and maintain dealer relationships.