HVAC Inside Sales & Account Support Specialist

Thermal-Supply,-In; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare & dental insurance

401K plan

Paid time off

Job summary

Thermal Supply, Inc. in Portland, OR is seeking a Customer Service professional to join our wholesale HVAC team. You will manage counter sales, enter orders, and serve as the primary contact for accounts, helping to build strong customer relationships.

This full-time role requires excellent communication, product knowledge, and the ability to multitask in a fast-paced environment. We offer competitive benefits including medical and dental coverage, a 401K, and paid time off.

Qualifications

• General knowledge of Refrigeration/HVAC wholesale experience.
• Product knowledge and understanding of the Refrigeration and HVAC industries.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Shows good judgement and remains calm under pressure.
• Proficient in Microsoft Office and Proactive.
• Self-motivated and seeks opportunities to benefit Thermal Supply.

Responsibilities

• Execute all aspects of the counter sales function including order entry and answer branch phones.
• Existing account management – call on occasion to check on customer satisfaction.
• Serve as primary contact with accounts – develop excellent relationships.
• Provide customers with product and delivery information.
• Process purchase orders and requests for quotes.
• Provide accurate information regarding availability of in-stock items.
• Recommend alternate products based on cost, availability, or specifications.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction.
• Keep current on competitive activity and pricing.
• Supports and implements all Company promos with all customers.

Skills

HVAC knowledge

Customer service

Communication

Multitasking

Organization

Tools

Microsoft Office

Proactive

Job description

Thermal Supply, Inc. in Portland, OR is seeking a Customer Service professional to join our wholesale HVAC team. You will manage counter sales, enter orders, and serve as the primary contact for accounts, helping to build strong customer relationships.

This full-time role requires excellent communication, product knowledge, and the ability to multitask in a fast-paced environment. We offer competitive benefits including medical and dental coverage, a 401K, and paid time off.