HVAC Parts Inside Sales Specialist – Customer Focused

Thermal Equipment Service, Inc.; Lexington (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Thermal Equipment Service, Inc. is seeking an Inside Parts Sales Representative to join our Parts Department. You’ll serve as the go-to resource for customers, contractors, and our internal sales team, ensuring HVAC and hydronic parts needs are met with accuracy and efficiency.

You will quote, process, and track orders, collaborate with sales engineers and parts management, and stay current on product updates. A strong communicator with a detail-oriented mindset will thrive in this role.

Qualifications

• Strong PC skills with proficiency in Microsoft Office (especially Excel).
• High School Diploma (or equivalent).
• HVAC parts/equipment knowledge is a plus, but not required—we’ll train the right person.
• Excellent organizational and communication skills.
• Ability to lift up to 70 lbs. and maneuver heavier items safely with assistance.
• Forklift operation skills (or willingness to learn).
• A team player who can also work independently to meet goals and deadlines.
• Commitment to a safe, customer-focused work environment.

Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Accurately quote, process, and track orders to ensure timely and correct fulfillment.
• Collaborate with sales engineers and parts management to support projects and customer needs.
• Research product information and work directly with manufacturers when needed.
• Troubleshoot order issues and resolve customer inquiries with professionalism.
• Stay current on industry updates, product changes, and software tools.
• Safely handle parts and equipment, including forklift operation and material movement.

Skills

Excel

Strong PC skills

Communication

Organizational skills

Team player

Forklift operation

Safety-conscious

Independent worker

Education

High School Diploma (or equivalent)

Tools

Microsoft Office

Job description

Thermal Equipment Service, Inc. is seeking an Inside Parts Sales Representative to join our Parts Department. You’ll serve as the go-to resource for customers, contractors, and our internal sales team, ensuring HVAC and hydronic parts needs are met with accuracy and efficiency.

You will quote, process, and track orders, collaborate with sales engineers and parts management, and stay current on product updates. A strong communicator with a detail-oriented mindset will thrive in this role.