HVAC Parts Inside Sales Specialist

Ambient Enterprises; Portland (OR); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Performance incentives

Medical/ Vision/ Dental

Paid time off

Company holidays

401(k) match

Growth opportunities

Job summary

Ambient HVAC Parts Supply, part of Ambient Enterprises, in Portland, OR, seeks an inside sales professional to assist contractors and internal teams with quotes, orders, and product recommendations. The role blends customer service, product knowledge, and sales support in a fast-paced environment.

You will handle quotes, process orders in the CRM, support the warehouse team with counter sales, and build lasting relationships with customers and partners.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• 1–3+ years of inside sales or customer service experience (HVAC, plumbing, or building products preferred).
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems).
• Strong communication and customer-service skills.
• Comfortable working in a fast-paced, transaction-heavy environment.
• Proficient with CRM systems and Microsoft Office (Outlook, Excel).
• Highly organized, detail-oriented, and dependable.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the CRM system
• Support outside sales reps with pricing, product availability, and documentation
• Assist customers with parts identification, and basic technical questions
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Skills

Customer service

Inside sales

Communication skills

CRM proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office (Outlook, Excel)

Job description

Ambient HVAC Parts Supply, part of Ambient Enterprises, in Portland, OR, seeks an inside sales professional to assist contractors and internal teams with quotes, orders, and product recommendations. The role blends customer service, product knowledge, and sales support in a fast-paced environment.

You will handle quotes, process orders in the CRM, support the warehouse team with counter sales, and build lasting relationships with customers and partners.