CSR INSIDE SALES 2

Thermal-Supply,-In; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare & dental insurance

401K plan

Paid time off

Job summary

Thermal Supply, Inc. in Portland, OR is seeking a Customer Service professional to join our wholesale HVAC team. You will manage counter sales, enter orders, and serve as the primary contact for accounts, helping to build strong customer relationships.

This full-time role requires excellent communication, product knowledge, and the ability to multitask in a fast-paced environment. We offer competitive benefits including medical and dental coverage, a 401K, and paid time off.

Qualifications

• General knowledge of Refrigeration/HVAC wholesale experience.
• Product knowledge and understanding of the Refrigeration and HVAC industries.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Shows good judgement and remains calm under pressure.
• Proficient in Microsoft Office and Proactive.
• Self-motivated and seeks opportunities to benefit Thermal Supply.

Responsibilities

• Execute all aspects of the counter sales function including order entry and answer branch phones.
• Existing account management – call on occasion to check on customer satisfaction.
• Serve as primary contact with accounts – develop excellent relationships.
• Provide customers with product and delivery information.
• Process purchase orders and requests for quotes.
• Provide accurate information regarding availability of in-stock items.
• Recommend alternate products based on cost, availability, or specifications.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction.
• Keep current on competitive activity and pricing.
• Supports and implements all Company promos with all customers.

Skills

HVAC knowledge

Customer service

Communication

Multitasking

Organization

Tools

Microsoft Office

Proactive

Job description

Portland - TSI
901 SE Stephens St
Portland, OR 97214, USA

Portland - TSI
901 SE Stephens St
Portland, OR 97214, USA

Locations

Showing 1 location Portland - TSI
901 SE Stephens St
Portland, OR 97214, USA
Portland - TSI
901 SE Stephens St
Portland, OR 97214, USA
+0 more locations less locations

• Customer Service
• Full-Time
• Requisition #: CSRIN014494

Description

Responsibilities:

• Execute all aspects of the counter sales function including order entry and answer branch phones
• Existing account management – call on occasion to check on customer satisfaction
• Serve as primary contact with accounts – develop excellent relationships
• Provide customers with product and delivery information
• Process purchase orders and requests for quotes
• Provide accurate information regarding availability of in-stock items
• Recommend alternate products based on cost, availability, or specifications
• Generate new and repeat sales by providing product and technical information in a
  timely manner
• Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
• Keep current on competitive activity and pricing
• Supports and implements all Company promos with all customers
• Other tasks as assigned

Qualifications:

• General knowledge of Refrigeration/HVAC wholesale experience
• Product knowledge and understanding of the Refrigeration and HVAC industries
• Comprehends Thermal’s Inside Sales, Warehouse, and delivery functions
• Excellent knowledge of the products that Thermal Supply sells
• Excellent verbal and written communication skills
• Ability to multitask
• Shows good judgement and demonstrates calmness under pressure. Excellent computer knowledge including Microsoft Office and Proactive, self-motivated and willingly seeks opportunities to benefit Thermal Supply
• Positive approach towards customers and fellow staff members
• Thinks creatively and identifies sales opportunities
• Able to communicate with customers in person or on the phone
• Good organizational skills

The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.