HVAC Inside Sales Associate - Counter Specialist

Young Supply Company; Topeka (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

401(k) with company match

Training and career advancement

Job summary

Key Refrigeration Supply is seeking a knowledgeable Inside Sales Representative (Counter Sales) to be the face of our counter. This role supports HVAC contractors and trade professionals at the sales counter and over the phone, helping customers select products and process orders.

The ideal candidate has HVAC experience, strong communication skills, and a customer-first mindset. We offer competitive pay, paid vacation, and opportunities for training and career advancement.

Qualifications

• HVAC industry experience preferred (contractor, wholesale distribution, or related field).
• Previous counter sales, inside sales, parts sales, or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Basic computer skills and the ability to learn distributor software.
• Positive attitude, dependable work ethic, and team-first mindset.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Assist HVAC contractors and trade professionals at the sales counter and over the phone.
• Process customer orders accurately and efficiently.
• Recommend products, accessories, and replacement parts based on customer needs.
• Research product availability, pricing, and technical information.
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment.
• Maintain organized displays and a clean, professional counter area.
• Build strong relationships with new and existing customers.
• Handle returns, warranty inquiries, and order issues professionally.
• Support branch operations and work collaboratively with teammates.

Skills

HVAC knowledge

Customer service

Communication

Multitasking

Team player

Tools

Distributor software

Job description

Key Refrigeration Supply is seeking a knowledgeable Inside Sales Representative (Counter Sales) to be the face of our counter. This role supports HVAC contractors and trade professionals at the sales counter and over the phone, helping customers select products and process orders.

The ideal candidate has HVAC experience, strong communication skills, and a customer-first mindset. We offer competitive pay, paid vacation, and opportunities for training and career advancement.