HVAC Equipment Scheduler – Inbound Calls & Appointments

Carroll Home Services, LLC; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Carroll Home Services, LLC is seeking an Equipment Scheduler to respond to inquiries and schedule residential HVAC equipment replacements. The role involves coordinating with Residential Equipment Specialists for in-home estimates.

You will enter leads into Salesforce, manage multiple calendars, and maintain clear communication with customers and technicians. Salesforce experience is a plus, bilingual is a plus, and training is provided.

Qualifications

• Must have prior customer service or scheduling experience.
• Must be comfortable with multi-tasking in a fast-paced environment.
• Strong problem solving skills and ability to collaborate with others.
• Salesforce or related CRM experience a plus, but we will train the right candidate.
• Bilingual also a plus, but not required.

Responsibilities

• Receive inbound calls and follow-up on warm leads of customers and referrals interested in our HVAC products.
• Assisting new and current customers with scheduling appointments for our Residential Equipment Specialists to visit and provide a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and sort through scheduling conflicts.
• Maintain communication with current customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Skills

Customer service

Scheduling

Multi-tasking

Problem solving

CRM experience

Bilingual

Tools

Salesforce

Job description

Carroll Home Services, LLC is seeking an Equipment Scheduler to respond to inquiries and schedule residential HVAC equipment replacements. The role involves coordinating with Residential Equipment Specialists for in-home estimates.

You will enter leads into Salesforce, manage multiple calendars, and maintain clear communication with customers and technicians. Salesforce experience is a plus, bilingual is a plus, and training is provided.