HVAC Scheduling & Customer Service Coordinator

AccuAir, Inc.; Redmond (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Paid vacation

401(k) with company match

Sick leave

Job summary

AccuAir Heating & Cooling seeks a friendly, organized Customer Service and Scheduling Coordinator to support customers, technicians, installers, and the office team. The role involves handling calls, scheduling, and keeping calendars up to date in a fast-paced environment.

Ideal candidates have 3+ years of administrative experience, strong communication skills, and a can-do attitude. This on-site position offers daytime hours with occasional overtime and a comprehensive benefits package.

Qualifications

• 3+ years of office or administrative experience
• High school diploma or GED
• Bilingual English/Spanish is a plus
• Dispatching or scheduling experience preferred
• Familiarity with GPS or mapping software

Responsibilities

• Answer incoming customer calls professionally and efficiently
• Schedule and coordinate service and installation appointments
• Communicate schedule changes, delays, and appointment information to customers
• Coordinate with technicians, installers, field supervisors, vendors, and subcontractors
• Schedule inspections and outside contractors as needed
• Create and maintain job files and customer records
• Assist with daily, weekly, and monthly reports
• Help keep the service calendar organized and routes running efficiently
• Provide general administrative support to the office team
• Follow up with customers regarding scheduling or job-related questions

Skills

Customer service

Communication

Phone presence

Multitasking

Organizational skills

Independent with team

Education

High school diploma or GED

Tools

Scheduling tools

GPS/Maps software

Job description

AccuAir Heating & Cooling seeks a friendly, organized Customer Service and Scheduling Coordinator to support customers, technicians, installers, and the office team. The role involves handling calls, scheduling, and keeping calendars up to date in a fast-paced environment.

Ideal candidates have 3+ years of administrative experience, strong communication skills, and a can-do attitude. This on-site position offers daytime hours with occasional overtime and a comprehensive benefits package.