Equipment Scheduler

Carroll Home Services, LLC; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Carroll Home Services, LLC is seeking an Equipment Scheduler to respond to inquiries and schedule residential HVAC equipment replacements. The role involves coordinating with Residential Equipment Specialists for in-home estimates.

You will enter leads into Salesforce, manage multiple calendars, and maintain clear communication with customers and technicians. Salesforce experience is a plus, bilingual is a plus, and training is provided.

Qualifications

• Must have prior customer service or scheduling experience.
• Must be comfortable with multi-tasking in a fast-paced environment.
• Strong problem solving skills and ability to collaborate with others.
• Salesforce or related CRM experience a plus, but we will train the right candidate.
• Bilingual also a plus, but not required.

Responsibilities

• Receive inbound calls and follow-up on warm leads of customers and referrals interested in our HVAC products.
• Assisting new and current customers with scheduling appointments for our Residential Equipment Specialists to visit and provide a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and sort through scheduling conflicts.
• Maintain communication with current customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Skills

Customer service

Scheduling

Multi-tasking

Problem solving

CRM experience

Bilingual

Tools

Salesforce

Job description

If you\'re looking to work for THE leading energy provider in the industry- look no further! Our goal is simple: provide our customers with the best products and services available in the markets that we serve. Our team is looking for an Equipment Scheduler to answer and follow up on inquiries for customers looking to replace their heating and air-conditioning equipment at home.

Responsibilities:

• Receive inbound calls and follow-up on warm leads of customers and referrals interested in our HVAC products.
• Assisting new and current customers with scheduling appointments for our Residential Equipment Specialists to visit and provide a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and sort through scheduling conflicts.
• Maintain communication with current customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Requirements:

• Must have prior customer service or scheduling experience.
• Must be comfortable with multi-tasking in a fast-paced environment.
• Strong problem solving skills and ability to collaborate with others.
• Salesforce or related CRM experience a plus, but we will train the right candidate.
• Bilingual also a plus, but not required.

Petro Home Services is proud to be an equal opportunity employer, and is committed to a drug and alcohol-free workplace.

Job Description

Newtown, PA

Posting Location

Full Time - Regular

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