HVAC Scheduling Specialist — In-Home Estimates

Petro Home Services; Newtown Township (Delaware County); On-site; USD 28,000 - 39,000; Full time

Job summary

Petro Home Services in Newtown, PA is seeking an Equipment Scheduler to manage inbound inquiries and schedule visits by our Residential Equipment Specialists for free in-home estimates.

Role focuses on coordinating appointments, updating Salesforce with leads, and maintaining client communication. Prior scheduling or customer service experience is preferred; Salesforce is a plus and training is offered. This is a full-time position in a fast-paced environment.

Qualifications

• Must have prior customer service or scheduling experience.
• Must be comfortable with multi-tasking in a fast-paced environment.
• Salesforce or related CRM experience a plus, but we will train the right candidate.

Responsibilities

• Receive inbound calls and follow-up on warm leads of customers and referrals interested in HVAC products.
• Assist new and current customers with scheduling appointments for our Residential Equipment Specialists to visit and provide a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and sort through scheduling conflicts.
• Maintain communication with current customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Skills

Scheduling

Customer service

CRM (Salesforce)

Tools

Salesforce

Job description

Petro Home Services in Newtown, PA is seeking an Equipment Scheduler to manage inbound inquiries and schedule visits by our Residential Equipment Specialists for free in-home estimates.

Role focuses on coordinating appointments, updating Salesforce with leads, and maintaining client communication. Prior scheduling or customer service experience is preferred; Salesforce is a plus and training is offered. This is a full-time position in a fast-paced environment.