HVAC Dispatcher — Power the Schedule & Customer Experience

Vogel Heating & Cooling; Fenton (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental coverage

Paid time off

401(k) plan

Stable employer

Job summary

Vogel Heating & Cooling in Missouri is seeking a skilled Dispatcher to connect technicians, customers and schedules in a fast-paced service operation. You will drive on-time appointments, optimize technician utilization, and keep service timelines clear for all stakeholders.

Join a family-owned team with 80+ years in the market, offering competitive pay, strong benefits and a supportive environment that rewards accuracy, reliability, and proactive communication.

Qualifications

• Experience in dispatching, scheduling, routing, or service coordination in a challenging environment preferred; experience in field service industries such as HVAC, plumbing, or pest control is a plus.

Responsibilities

• Coordinate and dispatch HVAC service technicians to meet customer and service requirements.
• Manage technician productivity by matching the right technician to the right call and assigning added work in real time as schedules and capacity allow.
• Manage incoming service requests, work orders, and schedule changes accurately and efficiently.
• Communicate clearly and professionally with technicians, customers, vendors, and internal teams.
• Monitor technician schedules, job status, and service timelines to help ensure service expectations are met.
• Complete invoicing, work orders, and ticket updates within 48 hours of service completion.
• Track driver and technician progress using GPS and dispatch systems, and communicate proactively to resolve delays, access issues, or missed stops.

Skills

Dispatching experience

Organized

Communication skills

Tools

Samsara

Jonas

Job description

Vogel Heating & Cooling in Missouri is seeking a skilled Dispatcher to connect technicians, customers and schedules in a fast-paced service operation. You will drive on-time appointments, optimize technician utilization, and keep service timelines clear for all stakeholders.

Join a family-owned team with 80+ years in the market, offering competitive pay, strong benefits and a supportive environment that rewards accuracy, reliability, and proactive communication.