HVAC Dispatch Pro — Service Scheduling & Customer Care

Hurley & David Air; Pittsfield (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

HD Air, located in Springfield, MA, is seeking a highly skilled Dispatcher to join our team. This role schedules and dispatches HVAC service and plumbing technicians, optimizes routes, and provides exceptional customer service.

You will handle incoming calls, enter ticket information, create dispatch numbers for parts, and schedule installations while collaborating with the team in a fast-paced environment.

Qualifications

• Two years office/customer service experience required.
• Dispatch experience preferred.
• Ability to plan and schedule work rather than react.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians by reviewing and optimizing routes.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Enter all ticket information accurately in the system and create dispatch numbers for parts.
• Follow up on part orders and schedule appointments for parts installation.

Skills

Customer service

Communication

Teamwork

Problem solving

Professional appearance

Tools

Microsoft Office

Dispatch software

Job description

HD Air, located in Springfield, MA, is seeking a highly skilled Dispatcher to join our team. This role schedules and dispatches HVAC service and plumbing technicians, optimizes routes, and provides exceptional customer service.

You will handle incoming calls, enter ticket information, create dispatch numbers for parts, and schedule installations while collaborating with the team in a fast-paced environment.