HVAC Dispatcher

Vogel Heating & Cooling; Fenton (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental coverage

Paid time off

401(k) plan

Stable employer

Job summary

Vogel Heating & Cooling in Missouri is seeking a skilled Dispatcher to connect technicians, customers and schedules in a fast-paced service operation. You will drive on-time appointments, optimize technician utilization, and keep service timelines clear for all stakeholders.

Join a family-owned team with 80+ years in the market, offering competitive pay, strong benefits and a supportive environment that rewards accuracy, reliability, and proactive communication.

Qualifications

• Experience in dispatching, scheduling, routing, or service coordination in a challenging environment preferred; experience in field service industries such as HVAC, plumbing, or pest control is a plus.

Responsibilities

• Coordinate and dispatch HVAC service technicians to meet customer and service requirements.
• Manage technician productivity by matching the right technician to the right call and assigning added work in real time as schedules and capacity allow.
• Manage incoming service requests, work orders, and schedule changes accurately and efficiently.
• Communicate clearly and professionally with technicians, customers, vendors, and internal teams.
• Monitor technician schedules, job status, and service timelines to help ensure service expectations are met.
• Complete invoicing, work orders, and ticket updates within 48 hours of service completion.
• Track driver and technician progress using GPS and dispatch systems, and communicate proactively to resolve delays, access issues, or missed stops.

Skills

Dispatching experience

Organized

Communication skills

Tools

Samsara

Jonas

Job description

Are you ready to join a respected, family-owned company where your coordination skills directly impact customer satisfaction, technician success, and daily operations?

Vogel Heating & Cooling is a locally owned, family‑run company that has been serving the St. Louis market for over 80 years. We built our reputation on quality, trust, and long‑term customer relationships. We are looking to add a Dispatcher who will play a key role in keeping our technicians productive and customers informed.

If you bring energy, enjoy coordinating schedules, and provide excellent customer support, this could be a great fit. As a key member of the operations team, you will connect technicians, schedules, and shifting priorities to help keep appointments on time and service running smoothly.

We offer a competitive hourly wage and a strong benefits package, including 100% coverage of the employee base medical and dental plan.

What We Offer

• Competitive hourly pay: $22–$28 per hour (based on experience)
• Comprehensive benefits including medical, dental, vision, and 401(k) (Vogel covers 100% of the base medical and dental plan for employees)
• Paid vacation, holidays, and sick time
• A well‑established brand with a loyal customer base
• Stable role in a growing service company

Key Responsibilities

• Coordinate and dispatch HVAC service technicians to meet customer and service requirements.
• Manage technician productivity by matching the right technician to the right call and assigning added work in real time as schedules and capacity allow.
• Manage incoming service requests, work orders, and schedule changes accurately and efficiently.
• Communicate clearly and professionally with technicians, customers, vendors, and internal teams.
• Monitor technician schedules, job status, and service timelines to help ensure service expectations are met.
• Complete invoicing, work orders, and ticket updates within 48 hours of service completion.
• Track driver and technician progress using GPS and dispatch systems, and communicate proactively to resolve delays, access issues, or missed stops.

What We're Looking For

• Experience in dispatching, scheduling, routing, or service coordination in a challenging environment preferred; experience in field service industries such as HVAC, plumbing, or pest control is a plus.
• Knowledge of Samsara and Jonas is a plus.
• Highly organized with strong attention to detail and follow-through.
• Strong verbal and written communication skills.
• A positive, outgoing style that fits well in a fast-paced, goal-driven environment.
• Motivated, adaptable, and able to stay composed as priorities shift.

If you are organized, proactive, and thrive in a fast-moving environment, we would love to hear from you.