HVAC Dispatcher

Cloud Comfort Plumbing Heating & Air; Torrance (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Growth opportunities

Supportive team environment

Full-Time

Job summary

Cloud Comfort HVAC in Torrance, CA, is seeking an organized HVAC Dispatcher to coordinate technician schedules, communicate with customers, and support daily operations. This role focuses on delivering outstanding service and keeping dispatch running smoothly.

You will manage technician routes, handle inbound calls, update customer records, and work closely with service managers to maximize efficiency. Previous dispatching or scheduling experience is preferred, along with strong communication

Qualifications

• Previous dispatching or scheduling experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and Microsoft Office.
• Ability to work in a fast-paced environment.
• Detail-oriented and dependable.

Responsibilities

• Schedule and dispatch technicians for service and installation appointments.
• Communicate with customers regarding appointment times and updates.
• Monitor technician routes and daily schedules.
• Coordinate emergency service requests.
• Maintain accurate scheduling records.
• Work closely with service managers and technicians.
• Assist with inbound customer calls.
• Enter and update customer information in company software.
• Help maximize technician efficiency and productivity.
• Provide exceptional customer service.

Skills

Communication

Multitasking

Organizational skills

Fast-paced work

Detail oriented

Tools

Scheduling software

Microsoft Office

Job description

HVAC Dispatcher

Do you enjoy keeping operations organized while providing exceptional customer service? Cloud Comfort HVAC is looking for a highly organized HVAC Dispatcher to coordinate technicians, communicate with customers, and help keep our daily operations running smoothly.

At Cloud Comfort HVAC, we pride ourselves on providing outstanding service and innovative home comfort solutions. We're looking for someone who enjoys multitasking, solving scheduling challenges, and being an important part of a growing team.

Learn More About Us At

https://cloudcomforthvac.com/

Position Summary

The HVAC Dispatcher is responsible for coordinating technician schedules, communicating with customers, monitoring appointment progress, and ensuring efficient daily operations. This position plays a key role in delivering an outstanding customer experience.

Responsibilities

• Schedule and dispatch technicians for service and installation appointments.
• Communicate with customers regarding appointment times and updates.
• Monitor technician routes and daily schedules.
• Coordinate emergency service requests.
• Maintain accurate scheduling records.
• Work closely with service managers and technicians.
• Assist with inbound customer calls.
• Enter and update customer information in company software.
• Help maximize technician efficiency and productivity.
• Provide exceptional customer service.

Qualifications

• Previous dispatching or scheduling experience preferred.
• HVAC, plumbing, electrical, or construction industry experience is a plus.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and Microsoft Office.
• Ability to work in a fast-paced environment.
• Detail-oriented and dependable.

Compensation & Benefits

• Full-Time
• Paid Time Off
• Growth opportunities
• Supportive team environment