HVAC Customer Service & Dispatch Specialist

Vogel Heating & Cooling; Fenton (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, vision coverage

401(k) with company contributions

Paid vacation, holidays, and sick time

Stable local brand

Job summary

Vogel Heating & Cooling is seeking a Customer Service Representative to join our family-owned team in Missouri. You will handle inbound calls, schedule maintenance, and support technicians to ensure professional, efficient interactions with customers.

This role follows a rotational schedule with competitive hourly pay and a benefits package including medical, dental, vision, and a 401(k). We value energy, ownership, and a collaborative environment.

Qualifications

• Previous experience in customer service or a call center environment preferred.
• Experience in field service industries such as HVAC, plumbing, or pest control is a plus.
• Highly organized with strong attention to detail and dependable follow-through.
• Strong verbal and written communication skills, with the ability to support customers calmly during urgent situations.

Responsibilities

• Manage incoming customer calls, texts, and scheduling requests with professionalism and urgency.
• Assess customer needs to determine whether the issue is an emergency outage or a standard repair request.
• Dispatch the on-call service technician efficiently and accurately.
• Communicate clearly and professionally with customers, technicians, vendors, and internal teams.
• Complete invoicing, work orders, and ticket updates within 48 hours of service completion.
• Track driver and technician progress using GPS and dispatch systems and proactively communicate to resolve delays or access issues.

Skills

Customer service

Call center

Dispatch systems

Samsara

Jonas

Invoicing

Tools

Samsara

Jonas

Job description

Vogel Heating & Cooling is seeking a Customer Service Representative to join our family-owned team in Missouri. You will handle inbound calls, schedule maintenance, and support technicians to ensure professional, efficient interactions with customers.

This role follows a rotational schedule with competitive hourly pay and a benefits package including medical, dental, vision, and a 401(k). We value energy, ownership, and a collaborative environment.