HVAC Dispatcher - Customer-First, Growth-Focused

Yourairexperts; Buffalo Grove (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

401K Match

Paid Training

Paid Time Off

HSA with Company Contribution

Employee Discounts

Employee Referral Program

Job summary

Green Air Care in the Chicagoland area is seeking a motivated HVAC Dispatcher who loves helping people and puts customers first. You will manage dispatching, schedule service calls, route technicians, and close tickets to keep operations running smoothly.

The role requires strong communication, active listening, CRM familiarity, and the ability to multi-task under pressure. This full-time position offers competitive benefits, overtime as needed, and a focus on work-life balance.

Qualifications

• Minimum 2 years of dispatching experience.
• Customer service experience or experience as a client service representative.
• Strong communication and active listening skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Answer incoming calls.
• Schedule and route service calls to technicians.
• Review, resolve and close service tickets.
• Maintain records of customer interactions and accounts.
• Report field issues to the Service Manager.
• Follow procedures and policies.
• Engage customers and go the extra mile.

Skills

Dispatching experience

Customer support

Phone skills

CRM proficiency

Customer orientation

Communication skills

Multitasking

Job description

Green Air Care in the Chicagoland area is seeking a motivated HVAC Dispatcher who loves helping people and puts customers first. You will manage dispatching, schedule service calls, route technicians, and close tickets to keep operations running smoothly.

The role requires strong communication, active listening, CRM familiarity, and the ability to multi-task under pressure. This full-time position offers competitive benefits, overtime as needed, and a focus on work-life balance.