HVAC Dispatcher (Part-Time) – Scheduling, Coordination & Customer Care

Call The Bee; River Glen (CT); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Short- and long-term disability

Life insurance

Paid holidays and generous PTO

Referral bonus programs

Growth opportunities

Job summary

Call The Bee is seeking a part-time Dispatcher in Connecticut to help keep our home services team running smoothly. You will be the liaison between our office and field technicians, ensuring timely appointments and efficient scheduling.

Responsibilities include scheduling residential service calls and installations, prioritizing by urgency and location, and communicating clearly with customers. You’ll also coordinate emergency responses and maintain accurate records to support service excellence.

Qualifications

• Experience in dispatching or related administrative work
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Familiarity with dispatching software
• Detail-oriented and organized
• Team-oriented in a collaborative setting

Responsibilities

• Schedule and dispatch technicians for residential service calls and installations
• Prioritize jobs by urgency, technician availability, and geographic location
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations
• Coordinate emergency responses and resource allocation
• Track technician progress and adjust scheduling in real-time
• Maintain detailed records of service calls and field activities

Skills

Communication

Multitasking

Customer service

Team player

Tools

ServiceTitan

Job description

Call The Bee is seeking a part-time Dispatcher in Connecticut to help keep our home services team running smoothly. You will be the liaison between our office and field technicians, ensuring timely appointments and efficient scheduling.

Responsibilities include scheduling residential service calls and installations, prioritizing by urgency and location, and communicating clearly with customers. You’ll also coordinate emergency responses and maintain accurate records to support service excellence.