HVAC Service Dispatcher — In-Office, Customer-First Support

DiBiase Heating and Cooling Company; Coatesville (Chester County); Presencial; USD 42.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental insurance

Vision insurance

Health savings account

401 (k) matching

Retirement plan

Life insurance

Paid time off

Professional development assistance

Referral program

Employee discount

Descripción de la vacante

DiBiase Heating and Cooling Company is seeking an experienced HVAC Service Dispatcher to deliver world-class customer service and support our technicians in Coatesville, PA. You will be the voice of the company, handling calls, scheduling, and ensuring smooth office operations.

The ideal candidate has HVAC dispatch experience, strong multitasking abilities, excellent communication, and proficiency with MS Office.

Formación

• HVAC Dispatcher experience with at least 2 years in the HVAC industry.
• Ability to multi-task and manage competing priorities.
• High school diploma or GED required.
• Typing speed of at least 50 words per minute.
• Proficiency with Computer and MS Office Suite.
• Positive, professional demeanor and phone etiquette.
• Strong problem-solving skills and ability to think quickly.
• Ability to independently prioritize tasks based on importance.
• Reliable transportation to and from the office.
• Able to pass a background check.

Responsabilidades

• Answer phones, schedule appointments, and resolve customer issues.
• Serve as the primary contact for field technicians to support jobs in the field.
• Maintain office organization and assist with various tasks as needed.
• Assist with training on customer service skills and software.
• This is an in-office role requiring 40 hours per week.

Conocimientos

HVAC Dispatcher experience

Multi-tasking

Typing 50 WPM

MS Office proficiency

Positive personality

Phone etiquette

Problem solving

Prioritize tasks

Reliable transportation

Background check

Educación

High school diploma or GED

Herramientas

MS Office Suite

Descripción del empleo

DiBiase Heating and Cooling Company is seeking an experienced HVAC Service Dispatcher to deliver world-class customer service and support our technicians in Coatesville, PA. You will be the voice of the company, handling calls, scheduling, and ensuring smooth office operations.

The ideal candidate has HVAC dispatch experience, strong multitasking abilities, excellent communication, and proficiency with MS Office.