Part-Time HVAC Dispatcher

Call-the-Be; River Glen (CT); Presencial; USD 25 000 - 32 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

401(k) with company match

Health, dental, and vision insurance

Short- and long-term disability

Life insurance

Paid holidays and generous PTO

Referral bonus programs

Supportive team environment withgrowth

Resumo da oferta

Call The Bee in Connecticut is seeking a highly organized Dispatcher to schedule technicians for residential service calls and installations. You will be the central liaison between the office and field teams, ensuring timely, high-quality customer service.

You will prioritize jobs, coordinate with technicians, communicate with customers, track progress, and maintain detailed records. The role is part-time with a schedule of Monday, Wednesday, Friday 7am–3:30pm, offering benefits and a

Qualificações

• Prior experience in dispatching, scheduling, or a related administrative role.
• Strong communication and customer service skills.
• Ability to multitask and remain calm in a fast‑paced environment.
• Familiarity with dispatching software; ServiceTitan experience is a big plus.
• Detail‑oriented and adept at managing logistics and timelines.
• A team player who thrives in a collaborative setting.

Responsabilidades

• Schedule and dispatch technicians for residential service calls and installations.
• Prioritize jobs based on urgency, technician availability, and geographic location.
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations.
• Coordinate emergency responses and resource allocation.
• Track technician progress and adjust scheduling in real‑time as needed.
• Maintain detailed records of service calls and field activities.

Conhecimentos

Dispatching experience

Communication skills

Multitasking

ServiceTitan experience

Ferramentas

ServiceTitan

Descrição da oferta de emprego

Overview

This will be a Part‑Time position working the following schedule:

Monday: 7am - 3:30pm

Wednesday: 7am - 3:30pm

Friday: 7am - 3:30pm

Overview

Call The Bee is a trusted, fast‑growing home services company providing HVAC, plumbing, and electrical solutions throughout Connecticut. We pride ourselves on exceptional customer service, high‑quality workmanship, and a team culture built on reliability, communication, and integrity.

The Opportunity: We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.

What You’ll Do:

• Schedule and dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, technician availability, and geographic location
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations
• Coordinate emergency responses and resource allocation
• Track technician progress and adjust scheduling in real‑time as needed
• Maintain detailed records of service calls and field activities

What We’re Looking For:

• Prior experience in dispatching, scheduling, or a related administrative role
• Strong communication and customer service skills
• Ability to multitask and remain calm in a fast‑paced environment
• Familiarity with dispatching software; ServiceTitan experience is a big plus
• Detail‑oriented and adept at managing logistics and timelines
• A team player who thrives in a collaborative setting

What We Offer

• 401(k) with company match
• Health, dental, and vision insurance
• Short- and long‑term disability coverage
• Life insurance
• Paid holidays and generous PTO
• Referral bonus programs
• Supportive team environment with growth opportunities

Pre-employment background check and drug screening may apply, subject to local laws.

Call The Bee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $23.00/Hr.