HVAC Dispatcher: Optimize Tech Routes & Schedules

Howard Air; Arizona; On-site; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career growth opportunities

401K retirement plan

Life insurance

Paid vacation and holidays

Job summary

Howard Air is seeking a Dispatcher to efficiently direct technicians to scheduled calls and confirm appointments for on-time arrivals. This full-time, non-exempt role reports to the Dispatch Manager and requires solid multitasking in a fast-paced office.

Key duties include analyzing appointment data, prioritizing work, and communicating opportunities to boost technician performance while maintaining high service quality and customer satisfaction.

Qualifications

• High school diploma or equivalent; college preferred.
• Minimum of 2 years of versatile Dispatch experience.
• Minimum of 45 wpm; manage multiple screens.
• Able to manage multiple priorities within a fast-paced, deadline-driven environment.
• Able to make good decisions and resolve issues calmly and diplomatically.
• Strong phone and interpersonal skills.
• Computer literacy and data entry skills.
• Ability to interpret city/county maps.

Responsibilities

• Proactively gain and maintain understanding of products/services.
• Summarize and relay information effectively.
• Meet productivity standards while maintaining quality.
• Work independently within guidelines with minimal follow-up.
• Analyze data from appointments to assign suitable technicians.
• Communicate opportunities to improve technician performance.
• Manage a geographical territory to optimize appointment outcomes.
• Execute processes even when challenged; meet expectations.
• Identify and correct issues with work-orders, and escalate as needed.
• Alert managers when processes or expectations are not met.

Skills

Dispatch coordination

Multitasking

Customer communication

Data entry

Phone/email etiquette

Decision making

Maps interpretation

Teamwork

Education

High school diploma or equivalent

Tools

Data entry software

Office software

Job description

Howard Air is seeking a Dispatcher to efficiently direct technicians to scheduled calls and confirm appointments for on-time arrivals. This full-time, non-exempt role reports to the Dispatch Manager and requires solid multitasking in a fast-paced office.

Key duties include analyzing appointment data, prioritizing work, and communicating opportunities to boost technician performance while maintaining high service quality and customer satisfaction.