HVAC Dispatch Lead - Optimize Routes and Tech Coordination

Glendale Heating and Air Conditioning; Washington; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with profit sharing

Medical, dental, and vision insurance

Supportive team environment

Job summary

Glendale Heating & Air Conditioning is seeking a performance-driven HVAC Dispatcher to be the central hub of communication and logistics for our field technicians. You will manage service requests, assign jobs based on priority and location, and optimize schedules to maximize productivity.

In a fast-paced, customer-focused environment, you will maintain proactive communication with customers and staff, track progress, resolve inquiries, and ensure technicians are equipped with the right parts

Qualifications

• Exceptional communication and organizational skills.
• Ability to coordinate service requests and assign jobs efficiently.
• Strong problem-solving abilities in a fast-paced setting.
• Dependable, flexible and adaptable to changing priorities.

Responsibilities

• Managing service requests and assigning jobs to technicians based on priority and location.
• Optimizing technician schedules and routes to maximize productivity.
• Maintaining clear, proactive communication with customers and field staff.
• Tracking job progress, resolving inquiries, and ensuring technicians have the right parts and information.

Skills

Communication

Organization

Problem solving

Reliability

Job description

Glendale Heating & Air Conditioning is seeking a performance-driven HVAC Dispatcher to be the central hub of communication and logistics for our field technicians. You will manage service requests, assign jobs based on priority and location, and optimize schedules to maximize productivity.

In a fast-paced, customer-focused environment, you will maintain proactive communication with customers and staff, track progress, resolve inquiries, and ensure technicians are equipped with the right parts