HVAC Dispatcher – Fast-Paced Scheduling Pro

ARS; Forest Hill (MD); In loco; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment

Career growth opportunities within a n

Descrizione del lavoro

Blue Dot Heating, Air Conditioning, an ARS partner, is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch for residential service technicians. This in-office role emphasizes routing, timely updates to customers, and efficient technician utilization.

You’ll need dispatch or call center experience, familiarity with local geography, and proficiency in Microsoft Office and multi-line phone systems. Weekend shifts may be required; full-time, on-site position with benefits.

Competenze

• Prior dispatch, scheduling, or call center experience.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support routing and scheduling.
• Must report daily to the office (no remote work).
• Flexibility to work assigned shifts and weekend rotations.
• Must pass background check and drug screening.

Mansioni

• Coordinate daily scheduling and dispatch operations for residential HVAC service technicians.
• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.
• This is a fast-paced, in-office dispatcher position supporting residential HVAC service operations.

Conoscenze

Dispatch experience

Call center experience

Team coordination

Geography knowledge

Office software

On-site reporting

Shift flexibility

Background check passed

Strumenti

Microsoft Office

Multi-line phone systems

Descrizione del lavoro

Blue Dot Heating, Air Conditioning, an ARS partner, is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch for residential service technicians. This in-office role emphasizes routing, timely updates to customers, and efficient technician utilization.

You’ll need dispatch or call center experience, familiarity with local geography, and proficiency in Microsoft Office and multi-line phone systems. Weekend shifts may be required; full-time, on-site position with benefits.