HVAC Dispatcher - On-Site Scheduling & Tech Routing

American Residential Services (ARS); Forest Hill (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong 팀

Career growth opportunities within a国家

Job summary

Blue Dot Heating, Air Conditioning is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This on-site role is based in Forest Hill, MD, with a Monday–Friday schedule and rotating weekends, and hourly pay ranging from $20 to $23.

You will manage incoming service requests, route technicians efficiently, and communicate with customers and field teams.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Call center experience

Geography knowledge

Tools

Microsoft Office

Multi-line phone systems

Job description

Blue Dot Heating, Air Conditioning is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This on-site role is based in Forest Hill, MD, with a Monday–Friday schedule and rotating weekends, and hourly pay ranging from $20 to $23.

You will manage incoming service requests, route technicians efficiently, and communicate with customers and field teams.