HVAC Dispatcher

EXTREME CLIMATES INC; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic individual with exceptional customer service skills to join their team. This role involves managing multiple phone lines, setting appointments, and dispatching technicians to jobs. The ideal candidate will possess strong typing and data entry skills, along with the ability to maintain customer records. With great pay and benefits, this position offers an exciting opportunity for those who thrive in a fast-paced environment and can handle pressure effectively. If you have a passion for helping others and a knack for organization, this could be the perfect fit for you.

Benefits

Retirement Plan

Health Insurance

Paid Time Off

Qualifications

• Must have excellent typing and data entry skills.
• Strong verbal and written communication skills are essential.
• Ability to work well under pressure and multitask effectively.

Responsibilities

• Receive and prioritize inbound emergency and non-emergency calls.
• Collect and document information from callers efficiently.
• Transmit information to the appropriate person or department.

Skills

Customer Service Skills

Typing Skills

Data Entry Skills

Multitasking

Communication Skills

Education

High School Diploma or GED

Tools

Quickbooks

Field Edge

Job description

Benefits:

Retirement Plan

Health insurance

Paid time off

Job Summary

Looking to hire an individual with a great personality and great customer service skills. Able to answer multiple phone lines, set up appointments, and dispatch techs to jobs. Must have basic computer skills. Quickbooks and Field Edge understanding is a plus. Able to maintain customer records and files. General office duties. Great pay and benefits.

Responsibilities

Receive inbound emergency and non-emergency calls

Collect and document information from callers

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Direct response units to appropriate location

Monitor status of the response team

Qualifications

High school diploma/GED

Excellent typing and data entry skills

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure