HVAC Dispatcher

ZipRecruiter; West Chester (Chester County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Home Service Dispatcher to join their dynamic team. This full-time role offers a chance to thrive in a supportive environment, where your skills in communication and organization will shine. You'll be responsible for managing service calls, maintaining customer records, and ensuring exceptional service delivery. With a commitment to employee growth and a focus on work-life balance, this company provides competitive pay and comprehensive benefits. If you're ready to take your career to the next level with a company that values your contributions, this opportunity is perfect for you.

Benefits

Competitive Pay

Work-Life Balance

Comprehensive Health Benefits

401(k) Retirement Plan with Company Match

Paid Training & Certifications

Paid Time Off & Paid Holidays

Generous Employee Discounts

Ongoing Coaching & Career Growth Opportunities

Qualifications

• 2+ years of dispatching experience required.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage incoming calls and dispatch service calls efficiently.
• Maintain accurate customer records and documentation.

Skills

Communication Skills

Attention to Detail

Multitasking Abilities

Customer Service Skills

Education

High School Diploma or Equivalent

Tools

ServiceTitan

Excel

Job description

Job Description

Are you looking for job security, excellent pay, outstanding benefits, and opportunities for career growth while representing a reputable local company? If so, Signature Plumbing, Heating & Air Conditioning is the place for you!

We are seeking a full-time, experienced Home Service Dispatcher. The ideal candidate will have strong communication skills, attention to detail, and proficiency with computers. While experience in the plumbing, heating, and air conditioning industry is not required, we value individuals who are eager to learn and contribute to our team's success.

At Signature, we take pride in supporting our employees, fostering a positive work environment, and serving a loyal customer base that keeps our team busy all year long.

What We Offer:

• Competitive Pay – $22-30/hour, depending on experience
• Work-Life Balance
• Comprehensive Health Benefits:
  • Medical Insurance – 3 plans to choose from
  • Health Savings Account (HSA) with Company Contribution
  • Dental & Vision Insurance
  • $25,000 Life and $25,000 AD&D Insurance – 100% Company Paid
  • Long-Term – 100% Company Paid
  • Short-Term
  • Additional Voluntary Life Insurance (up to $300,000 with a Guaranteed $100,000)
  • Critical Illness & Accident Insurance
• 401(k) Retirement Plan with Company Match
• Paid Training & Certifications
• Paid Time Off & Paid Holidays
• Generous Employee Discounts on all services we offer
• Ongoing Coaching & Career Growth Opportunities (We believe in promoting from within!)

Key Responsibilities:

• Answer and manage incoming calls in a professional manner
• Assist with scheduling and dispatching service calls efficiently
• Monitor and organize the dispatch board
• Review, resolve, and close service tickets
• Pre-call customers and coordinate service requests
• Address any open or incomplete tickets from the previous day
• Report field-related issues to the Service Manager
• Maintain accurate customer records and documentation
• Follow company communication procedures and policies
• Provide exceptional customer service and go the extra mile to engage clients

Qualifications:

• 2+ years of dispatching experience (required)
• 1+ year of ServiceTitan experience (preferred)
• Strong communication and customer service skills
• Positive attitude and strong work ethic
• Detail-oriented with excellent multitasking abilities
• Proficiency in computer applications, especially Excel
• Ability to pass a drug screening and background check
• Reliable commute to West Chester, PA 19382 (required)

Join our team at Signature Plumbing, Heating & Air Conditioning and become part of a company that values your skills, supports your growth, and offers long-term career stability.

Apply today!