Dispatcher

Authority Brands, Inc.; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher in Cincinnati, where you will play a vital role in scheduling and facilitating communication between technicians and customers. This position offers a chance to build your career with an established brand that values integrity and employee advancement. Enjoy flexible schedules without on-call requirements, competitive pay based on your experience, and a comprehensive benefits package that includes health, dental, vision, and a 401k plan with company match. If you're ready to make an impact and grow your career, this is the opportunity for you.

Benefits

PTO

Health insurance

Dental insurance

Vision insurance

401k with company match

Flexible schedules

Qualifications

• High school diploma or GED required.
• Dispatcher experience required with strong communication skills.

Responsibilities

• Maintain technician schedules and dispatch technicians for service calls.
• Respond to customer inquiries and manage service requests effectively.

Skills

Dispatcher experience

Excellent communication skills

Customer service

Conflict resolution

Education

High school diploma or GED

Tools

ServiceTitan CRM

Job description

B enjamin Franklin Plumbing, an affiliate of Authority Brands Inc., is looking for a Dispatcher to join the team in our Cincinnati, OH office. The Dispatcher will schedule technician appointments and facilitate communication between technicians, customers, and the company.

What can joining our team offer you?

• The opportunity you deserve to build your career with an established company that prioritizes integrity and employee advancement.

Flexible schedules and NO on call requirements!

• Competitive pay rates that are based on your hard-earned experience!
• A best-in-the-industry benefits package that includes PTO, health, dental, vision and 401k with company match.

There’s never been a better time to see what joining the team at Benjamin Franklin can offer you.

Responsibilities:

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technicians’ return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generate call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices and timecards for processing.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.

Qualifications:

• High school diploma or GED required.
• Dispatcher experience required.
• Experience using ServiceTitan CRM greatly preferred.
• Plumbing industry or other trade industry experience a huge plus!
• Excellent communication and listening skills required.
• Focus on maintaining a courteous demeanor with all customers and associates required.
• Ability to follow all safety policies and procedures a must.
• Must be able to pass a background check and drug screen.