Dispatcher

Benjamin Franklin Plumbing Corporate Store; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Dispatcher to join their Cincinnati team. This role offers the chance to build a career within a reputable company that values integrity and employee growth. As a Dispatcher, you will be responsible for scheduling technician appointments and ensuring effective communication between technicians and customers. The company provides competitive pay rates based on experience and a comprehensive benefits package, including health, dental, vision, and a 401k with company match. Join a forward-thinking organization that prioritizes employee advancement and a supportive work environment.

Benefits

PTO

Health insurance

Dental insurance

Vision insurance

401k with company match

Qualifications

• Experience in dispatching is greatly preferred.
• Strong communication and listening skills are essential.

Responsibilities

• Maintain technician schedules and dispatch technicians as needed.
• Respond to customer inquiries and manage service technician requests.

Skills

Dispatcher experience

Excellent communication skills

Conflict resolution

Customer service

Education

High school diploma or GED

Job description

Benjamin Franklin Plumbing, an affiliate of Authority Brands Inc., is looking for a Dispatcher to join the team in our Cincinnati, OH office. The Dispatcher will schedule technician appointments and facilitate communication between technicians, customers, and the company.

What can joining our team offer you?

The opportunity you deserve to build your career with an established company that prioritizes integrity and employee advancement.

Competitive pay rates that are based on your hard-earned experience!

A best-in-the-industry benefits package that includes PTO, health, dental, vision and 401k with company match.

There’s never been a better time to see what joining the team at Benjamin Franklin can offer you.

Responsibilities:

Maintain the service technician schedules and dispatch technicians as service calls are completed.

Schedule technicians’ return trips with customers to complete jobs after arrival of parts.

Maintain on call schedule for service technician and after-hours service procedures.

Enter service calls, schedule calls, and generate call debriefing with technicians daily.

Maintain customer database, ensuring complete, accurate, and updated entry of information.

Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.

Respond to service technician requests both by radio and phone.

Follow up and schedule preventative maintenance service appointments.

Review completed service work orders for accuracy.

Prepare invoices and timecards for processing.

Participate in all company sponsored training classes.

Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.

Qualifications:

High school diploma or GED required.

Dispatcher experience greatly preferred.

Plumbing industry or other trade industry experience a huge plus!

Excellent communication and listening skills required.

Focus on maintaining a courteous demeanor with all customers and associates required.

Ability to follow all safety policies and procedures a must.

Must be able to pass a background check and drug screen.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.