Dispatcher

Benjamin Franklin Plumbing, LLC; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatcher to join their dynamic team in Cincinnati. This role offers the chance to build a rewarding career in a supportive environment that prioritizes employee growth and integrity. You will be responsible for scheduling technician appointments, facilitating communication between technicians and customers, and ensuring efficient service delivery. With flexible schedules and a competitive pay structure, this position is perfect for those who thrive in a fast-paced, customer-focused role. Join a company that values its employees and offers a comprehensive benefits package, including health, dental, vision, and a 401k plan.

Benefits

PTO

Health insurance

Dental insurance

Vision insurance

401k with company match

Flexible schedules

Qualifications

• Experience in dispatching and scheduling service technicians.
• Strong communication and customer service skills required.

Responsibilities

• Schedule technician appointments and maintain service schedules.
• Respond to customer inquiries and manage technician requests.

Skills

Dispatcher experience

Communication skills

Conflict resolution

Customer service

Education

High school diploma or GED

Tools

ServiceTitan CRM

Job description

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Benjamin Franklin Plumbing, an affiliate of Authority Brands Inc., is looking for a Dispatcher to join the team in our Cincinnati, OH office. The Dispatcher will schedule technician appointments and facilitate communication between technicians, customers, and the company.

What can joining our team offer you?

• The opportunity you deserve to build your career with an established company that prioritizes integrity and employee advancement.
• Flexible schedules and NO on call requirements!
• Competitive pay rates that are based on your hard-earned experience!
• A best-in-the-industry benefits package that includes PTO, health, dental, vision and 401k with company match.
  
  

There’s never been a better time to see what joining the team at Benjamin Franklin can offer you.

Responsibilities

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technicians’ return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generate call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices and timecards for processing.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.
  
  

Qualifications

• High school diploma or GED required.
• Dispatcher experience required.
• Experience using ServiceTitan CRM greatly preferred.
• Plumbing industry or other trade industry experience a huge plus!
• Courteous demeanor when communicating and excellent listening skills required.
• Must be able to pass a background check and drug screen.
  
  

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

Compensation: $20.00 - $24.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
  
  

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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