HVAC Dispatch Specialist

Mechanical Air Conditioning Corp; Florida; In loco; USD 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Full-time position

Weekly pay with direct deposit

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Birthday PTO

Holiday Pay

401K

Descrizione del lavoro

Mechanical Air Conditioning Corp. is seeking an EXPERIENCED DISPATCHER to join our on-site team in Riviera Beach, FL.

This full-time role coordinates HVAC service calls, dispatches technicians by skill and priority, and maintains clear communication with customers and field staff. The dispatcher will manage schedules, service records and office coordination while ensuring timely updates and excellent customer service.

Competenze

• Dispatching experience in HVAC or similar field preferred.
• Strong communication, organizational and interpersonal skills required.
• Must understand the geographical territory.
• Service-oriented and able to resolve customer concerns.
• Proficient computer skills with ability to learn new software.
• Ability to operate general office equipment.
• Pre-employment drug screen and background check required.

Mansioni

• Coordinate and schedule service calls and customer appointments.
• Dispatch technicians based on skills, priority, location and availability.
• Communicate schedules, arrival times, updates, delays, and issues to customers and techs.
• Monitor daily service calls and adjust schedules as needed.
• Provide excellent customer service and address inquiries.
• Maintain accurate customer data, schedules and dispatch records.
• Coordinate with the office team for smooth daily operations.
• Follow up on service calls and keep customers informed of status.

Conoscenze

Dispatching experience

Strong communication

Organizational skills

Territory knowledge

Customer service

Formazione

High school diploma or equivalent

Strumenti

MS Office

Dispatch software

Descrizione del lavoro

Mechanical Air Conditioning Corp. is seeking an EXPERIENCED DISPATCHER to join our on-site team in Riviera Beach, FL.

This full-time role coordinates HVAC service calls, dispatches technicians by skill and priority, and maintains clear communication with customers and field staff. The dispatcher will manage schedules, service records and office coordination while ensuring timely updates and excellent customer service.