Service Dispatch Specialist: Scheduling & Customer Care

Panasonic Corporation of North America; Bolingbrook (IL); On-site; USD 24,000 - 45,000; Full time

Benefits offered by this job

Health benefits and wellness programs

401(k) with company match

Paid time off

Job summary

Hussmann, a Panasonic USA subsidiary, is seeking a service dispatch coordinator in Bolingbrook, IL. You will schedule and dispatch technicians to locations for routine maintenance and repairs, prioritizing workloads and communicating efficiently with customers and supervisors.

The role requires strong communication, high organization, and flexibility to work outside standard hours. HVAC knowledge is a plus and the team emphasizes superb customer service and professional conduct.

Qualifications

• High school diploma or GED; an associate degree is preferred.
• 0–5 years of related experience and/or training.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, verbal and written.
• Proficient with Microsoft Office Suite; detail-oriented.
• Flexibility to work outside normal hours.
• Knowledge of refrigeration/HVAC is a plus.
• Professional and diplomatic demeanor.
• Excellent telephone and high-volume call handling.
• Ability to work well in a diverse team.

Responsibilities

• Schedule and dispatch service technicians from calls and contracts to locations for routine maintenance and emergency repairs.
• Prioritize calls and leverage appropriate workforce.
• Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders or information to supervisors or technicians.
• Address questions or requests with customers or supervising personnel.
• Close tickets and obtain customer feedback after work completion.
• Review calls from the call center.
• Obtain COD information and notify credit for new customers.
• Perform additional duties as assigned.

Skills

Communication skills

Verbal communication

Organizational skills

Time management

Customer service

Telephone skills

Decision making

HVAC knowledge

Flexibility

Attention to detail

Education

High school diploma/GED

Associates Degree preferred

Tools

MS Office

Job description

Hussmann, a Panasonic USA subsidiary, is seeking a service dispatch coordinator in Bolingbrook, IL. You will schedule and dispatch technicians to locations for routine maintenance and repairs, prioritizing workloads and communicating efficiently with customers and supervisors.

The role requires strong communication, high organization, and flexibility to work outside standard hours. HVAC knowledge is a plus and the team emphasizes superb customer service and professional conduct.