HVAC Dispatch Coordinator - Hybrid, Daytime Hours

Edelman Heating, Cooling, Plumbing, Electric & Solar; Fairbury (IL); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Edelman is seeking an experienced HVAC Service Dispatcher in Fairbury, IL to coordinate daily service and maintenance calls, manage technician schedules, and keep field operations running smoothly.

This hybrid role offers a 7:00 AM-4:00 PM Monday-Friday schedule, $25-$32 per hour, and benefits including health, dental, and vision insurance, a 401(k) with company match, and paid time off. You’ll own the dispatch board, route planning, and customer communications.

Qualifications

• Experience in dispatching or service coordination.
• Strong organizational and multitasking abilities.
• Experience coordinating field technicians and managing changing schedules.
• Excellent customer service and communication skills.
• Ability to make quick decisions and adjust schedules as needed.
• Strong attention to detail and accurate recordkeeping.
• Familiarity with dispatching, scheduling, and work order software.
• Ability to work independently while staying connected with the team.

Responsibilities

• Manage daily HVAC dispatch board and technician assignments.
• Coordinate service and maintenance appointments across multiple locations.
• Plan efficient routes while balancing technician availability and customer needs.
• Schedule and confirm customer appointments.
• Communicate schedule changes and delays to customers and field technicians.
• Follow up with customers on outstanding service estimates.
• Review and audit completed service jobs for accuracy.
• Process warranty part claims, returns, purchase orders, and vendor invoices.
• Follow up on outstanding final payments and service paperwork.
• Work closely with the HVAC Manager to keep operations organized and on schedule.

Skills

Dispatching

Scheduling

Customer service

Organizational skills

Communication

Decision making

Tools

Work order software

Job description

Edelman is seeking an experienced HVAC Service Dispatcher in Fairbury, IL to coordinate daily service and maintenance calls, manage technician schedules, and keep field operations running smoothly.

This hybrid role offers a 7:00 AM-4:00 PM Monday-Friday schedule, $25-$32 per hour, and benefits including health, dental, and vision insurance, a 401(k) with company match, and paid time off. You’ll own the dispatch board, route planning, and customer communications.