HVAC Dispatch Specialist II – Scheduling & Support

Service Experts LLC; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

Life Insurance

Job summary

Service Experts is hiring a Dispatcher II in Mesa, AZ, to manage customer calls, route requests, and coordinate field technicians using dispatch software. This role requires strong customer service and multitasking in a fast-paced environment. You will maintain records, update customers, and ensure CPI-compliant payments by phone.

The position offers extensive benefits and opportunities for growth within the company’s service network.

Qualifications

• High school diploma or equivalent with 2+ years dispatch experience.
• Proficiency with computers and administrative systems.
• Ability to multi-task in a fast-paced, changing environment.

Responsibilities

• Answer incoming calls and route to appropriate person.
• Schedule and assign field technicians based on availability and priority.
• Maintain customer records and update accounts.
• Provide updates on technician arrival times and service status.
• Support CPI compliance when taking payments over the phone.
• Monitor schedules and adapt to maximize productivity.

Skills

Customer service

Interpersonal communication

Multitasking

Time management

Phone etiquette

Education

High school diploma or equivalent

Tools

Dispatch software

CRM systems

Job description

Service Experts is hiring a Dispatcher II in Mesa, AZ, to manage customer calls, route requests, and coordinate field technicians using dispatch software. This role requires strong customer service and multitasking in a fast-paced environment. You will maintain records, update customers, and ensure CPI-compliant payments by phone.

The position offers extensive benefits and opportunities for growth within the company’s service network.