HVAC Service Dispatch Specialist — Rotating Shifts

CoolSys - Refrigeration and HVAC Systems; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(K) with company match

Paid vacation and holidays

Tuition reimbursement

Life insurance with options for AD&D

Employee discounts

Pet Insurance

Legal Plan

Job summary

CoolSys is seeking a Dispatch Coordinator in Phoenix to manage incoming service requests via email and phone, assign and dispatch technicians, and ensure timely responses. You will be the first point of contact for customers, entering information into our system for dispatch and coordinating with Service Managers to address open calls.

Starting date and training hours are part of the onboarding, with a full‑time schedule that may include overnights and weekends on a rotation.

Qualifications

• Minimum 2 years of Call Center/Dispatch experience or experience in a fast‑paced and mission‑critical response environment.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Flexible schedule to work weekends, holidays, or overtime as required.
• Friendly and helpful demeanor.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Strong ability to use typical business tools, including E-Mail, Word, Excel, etc.

Responsibilities

• Prioritize incoming calls.
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Maintain proactive communication with customers regarding missed SLAs.
• Verify nightly “on call” crew.
• Understand the geography of the market and understand the technicians.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Skills

Call Center

Dispatch experience

Multitasking

Calm under pressure

Active listening

Empathy

Attention to detail

Verbal communication

Written communication

Urgency

Flexibility

Teamwork

Policy compliance

Customer service

Education

High school diploma or GED

AA degree

Tools

Microsoft Word

Microsoft Excel

Email

Job description

CoolSys is seeking a Dispatch Coordinator in Phoenix to manage incoming service requests via email and phone, assign and dispatch technicians, and ensure timely responses. You will be the first point of contact for customers, entering information into our system for dispatch and coordinating with Service Managers to address open calls.

Starting date and training hours are part of the onboarding, with a full‑time schedule that may include overnights and weekends on a rotation.