HVAC Dispatch Coordinator – Field Ops Support

Gilder Search Group; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision plus employer

401K matched

Paid Time Off

Paid Holidays

Employee Assistance Program

Tuition Reimbursement

Gym Reimbursement

Rideshare Benefits

Company Events

More

Job summary

Haynes Mechanical Systems in Phoenix seeks a Dispatch Assistant to provide administrative support to the Dispatch team, enabling efficient allocation of field technicians to tasks. You will work with Dispatchers, Technicians, Supervisors and Managers to streamline scheduling.

The role requires MS Office proficiency, 1–3 years of customer service, process discipline, clear communication, and preferred dispatching experience in a similar industry.

Qualifications

• 1-3 years of customer service experience.
• Competent with MS Office (Excel, Word, Outlook).
• Able to follow processes and multi-task with attention to detail.
• Able to communicate clearly and professionally with all levels of employees.
• Dispatching experience in a similar industry is preferred.

Responsibilities

• Provides back-up phone coverage as needed.
• Serves as a point of contact for customers seeking assistance, opens work orders, and coordinates with senior dispatchers and Service Supervisors to schedule and dispatch field technicians.
• Assists with backlog auditing.
• Assist senior dispatchers with administrative tasks including, but not limited to: Reviewing and closing aging T&M work orders; Generating and compiling service reviews/reports as required by special customer requirements; Generating and compiling customer tasking sheets once service is complete and sending reports to clients.
• Assist with updating customer site notes, belt lists, filter lists, and equipment lists. Ensures all appropriate internal contacts are aware of any changes and documenting changes in business software.
• Provides overall support for the Dispatch team.
• Performs special projects as requested by management.

Skills

MS Office

Customer service

Clear communication

Dispatching experience

Tools

Microsoft Outlook

Excel

Word

Job description

Haynes Mechanical Systems in Phoenix seeks a Dispatch Assistant to provide administrative support to the Dispatch team, enabling efficient allocation of field technicians to tasks. You will work with Dispatchers, Technicians, Supervisors and Managers to streamline scheduling.

The role requires MS Office proficiency, 1–3 years of customer service, process discipline, clear communication, and preferred dispatching experience in a similar industry.