Dispatcher II: Schedule & Customer Care Pro

2410 HomeServe Skilled Trades, LLC; Gilbert (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO

Insurance

401(k)

Life insurance

Disability insurance

Career development

Job summary

Service Experts in Gilbert, AZ is seeking a Dispatcher II to handle customer calls, route field technicians, and document service requests. You will balance priorities, maintain customer records, and communicate with customers and technicians to ensure timely service.

The role requires 2+ years in dispatch or coordinating roles, strong communication, and the ability to work in a fast-paced environment. Training and growth opportunities are available.

Qualifications

• 2+ years of experience in dispatch or coordinating environment.
• Experience with computers and related systems in an office setting.
• Ability to multitask in a fast-paced environment and switch tasks efficiently.

Responsibilities

• Answer incoming calls and route them to the appropriate person.
• Document details of issues and locations for service requests.
• Schedule and assign field technicians based on availability, skill, and proximity.
• Monitor schedules and adjust as needed to maximize productivity.
• Act as primary contact between customers and field staff with updates on status.

Skills

Dispatch experience

Customer service

Multi-tasking

Communication

Phone handling

Education

High school diploma or equivalent

Tools

Dispatch software

CRM software

Microsoft Office

Job description

Service Experts in Gilbert, AZ is seeking a Dispatcher II to handle customer calls, route field technicians, and document service requests. You will balance priorities, maintain customer records, and communicate with customers and technicians to ensure timely service.

The role requires 2+ years in dispatch or coordinating roles, strong communication, and the ability to work in a fast-paced environment. Training and growth opportunities are available.