HVAC Dispatch Specialist - Field Tech Scheduling

Triton Air & Plumbing; San Clemente (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision Insurance

Generous PTO & Paid Holidays

401(k) & IRA Options

Company Vehicle, Gas Card & Tablet

Job summary

A dependable HVAC & plumbing service provider in California seeks a Dispatch Coordinator. This role involves dispatching technicians, handling customer calls, and managing service requests. Candidates should have at least two years of customer service and dispatching experience, a strong attention to detail, and a flexible availability. The position offers a competitive pay ranging from $18 to $22 per hour, plus bonuses based on experience.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in a call center environment is preferred.
• Prior dispatching experience is a plus.
• Must demonstrate strong attention to detail.
• A conscientious team player with a good attitude.

Responsibilities

• Dispatch technicians to customer homes.
• Handle and book incoming calls and emails.
• Sell products and services to existing customers.
• Manage overflow calls and dispatch maintenance techs.

Skills

Customer service

Call center experience

Dispatching experience

Attention to detail

Team player

Reliability

Computer knowledge

Job description

A dependable HVAC & plumbing service provider in California seeks a Dispatch Coordinator. This role involves dispatching technicians, handling customer calls, and managing service requests. Candidates should have at least two years of customer service and dispatching experience, a strong attention to detail, and a flexible availability. The position offers a competitive pay ranging from $18 to $22 per hour, plus bonuses based on experience.