Service Dispatch Coordinator (HVAC/Plumbing) – Austin

Stan's Heating & Air Conditioning; Austin (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive Pay

Weekly Paycheck

401(k) Match & Health Benefits

Paid Time Off (PTO)

Employee Assistance Program

Job summary

A leading HVAC provider in Austin is seeking a Dispatcher to coordinate service calls for plumbing, heating, and air technicians. The role requires strong organizational and communication skills, alongside the ability to manage schedules effectively. Previous dispatching experience is preferred. This full-time position offers competitive pay and various benefits, including 401(k) matching and health insurance.

Qualifications

• Previous dispatching experience in the home services industry preferred.
• Ability to remain calm under pressure and in fast-paced environments.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Coordinate and schedule service calls for technicians.
• Assign jobs based on skills and availability.
• Communicate effectively with customers regarding updates.
• Monitor technicians’ schedules and adjust as needed.
• Maintain accurate records in the dispatch system.
• Work closely with the Service Manager to optimize routes.
• Provide excellent customer service.

Skills

Organizational skills

Communication skills

Problem-solving abilities

Multitasking skills

Proficiency with scheduling software

Education

High school diploma or equivalent

Job description

A leading HVAC provider in Austin is seeking a Dispatcher to coordinate service calls for plumbing, heating, and air technicians. The role requires strong organizational and communication skills, alongside the ability to manage schedules effectively. Previous dispatching experience is preferred. This full-time position offers competitive pay and various benefits, including 401(k) matching and health insurance.